Mystery glitch pays havoc with ATMs, EFTPOS on North Coast

SHOPPERS across the Northern Rivers were left scratching their heads when a mystery gremlin in the banking network saw ATMs and EFTPOS machines crash yesterday.

However, while complaints about the outage were widespread and plentiful, local financial institutions were unable to offer clues as to what had gone wrong or why.

A Westpac media spokeswoman said after checking with local branch managers and their system "All Westpac ATMs and EFTPOS terminals are working fine."

Summerland Credit Union marketing manager Bruce Parry confirmed a number of banks and other financial institutions had been affected by a systems issue.

Reports of the network outage were first received about 10am, and when The Northern Star asked readers about the problem on Facebook responses flooded in.

Mykayla Wilton said "One of my girls from work rang to ask about the EFTPOS and why it wasn't working (it finally processed)."

"That was this morning, and yesterday I had a man try three times before it processed and it asked for a signature and it was a savings account. But we have an ANZ EFTPOS machine. It was in the Lismore CBD."

Merrilyn Bullock posted "Ballina was the same as well."

Hayley Thomas also experienced problems, "Yes at Goonellabah Sports and Aquatic Centre and Kmart at Lismore Shopping Square."

Lee-Anne Bostock said she "Had a customer paying with their Newcastle Permanent card this morning and it wouldn't go through. She had to go and get cash and come back."

Sharon Anderson said "Yes, Summerland Credit Union told Coles Goonellabah to just keep trying ... 39 times later and splitting the total into two transactions, it worked."

Tahli Butler posted "Yes, Evans Head down."

Belinda Clarke experienced a shopper's worst fear, saying "I thought I was going to have to put all my groceries back!"



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