Skennars Head.
Skennars Head.

Council update: 'We've fixed the water supply'

UPDATE 4pm: AFTER a prolonged water outage Ballina Shire Council has good news for Skennars Head residents. The main break causing the outage at Skennars Head has been located was and fixed this afternoon. 

The break caused some dirt to enter the water main, which means Council now needs to flush the main to ensure water quality. Normal water supply and pressure is expected to return once the local network is completely full of water.

Council is hopeful this will be finished by 6pm. 

A mobile drinking water station will remain and is still located at the Sharpes Beach carpark. Residents can fill buckets for general use, but should use capped containers for drinking water. Up to 10L containers can be used.  

Council has not revealed the location of the break, however it has confirmed it did not come as a result of the new residential development neighbouring Skennars Head.   

UPDATE 2.50pm: Ballina Shire Council needs to urgently turn off the water to Skennars Head to install the more permanent water connection.

This connection will provide a more reliable water supply with increased pressure. Water is expected to be off for up to three hours so these works can be completed. This outage is expected to only affect residents at the southern end of Skennars Head.

We understand this is a significant inconvenience to residents and are working as quickly as possible to restore the water service. We are hopeful that by 6pm tonight residents across Skennars Head will see an improvement in water supply and pressure.

A mobile drinking water station is located at the Sharpes Beach carpark. Residents can fill-up buckets for general use, but should use capped containers for drinking water. Up to 10L containers can be used. The 1200-litre unit, will refill offsite when required, and will operate until 7.30pm.

Water tankers will remain in the area to help with the supply of water over the next few hours. This supply is impacted by gravity, which means properties in higher areas may receive little to no water. Council requests residences receiving water to minimise use to personal hygiene, cooking and drinking.

Residents needing to access to showers are welcome to use the hot showers at the:
• Ballina Indoor Sports Centre - 60 Cherry Street, Ballina (hours 8.30am - 10pm)
• Ballina War Memorial Pool - 4 River Street, Ballina (hours 6am - 7pm).

Council apologises for this significant inconvenience and can assure the Skennars Head community that it is doing everything possible to restore water supply.

We will continue to provide updates by the local media, Council's Facebook page and at ballina.nsw.gov.au when more information is available.

Here's some things to remember that will assist you during this outage:
• During any water disruption it's important to leave your taps off as the water may return at any time.
• When water returns it may be discoloured. This is due to sediment. Please run the tap until your water runs clear.
• Your water may appear milky. This is caused by small air bubbles. Don't be alarmed it is not harmful, and will settle in a short period.

If you have any enquiries in regard to this matter please contact council's Water and Wastewater Section on Council's after hours number  02 6626 6954 or 1300 864 444 during business hours.
 

UPDATE 9.00am: THE temporary water main installed at Skennars Head broke overnight and is now being urgently fixed. This may explain the reason some residents stopped receiving water early this morning.

Ballina Shire Council said this will be fixed ASAP this morning and water tankers are also in the area to help with the supply of water to residents and schools.

The council reminded residents that water delivered via tankers and this temporary water main is impacted by gravity, which means properties in higher areas may receive little to no water.  They asked residents to minimise the use for bathing, cooking and drinking.

Ballina Shire Council is continuing to consult with Holy Family Catholic Primary School, Xavier Catholic College and St Anne's Long Day Care Centre. The council understands both schools are open today and the day care has decided to close. Parents and students should check their school notifications for more information.

Over Tuesday and Wednesday, the council has supplied more than 350,000 litres into the Skennars Head area via tankers to help with emergency supply. We acknowledge, this water has not reached all properties due to pressure and flow constraints. Council crews have also been working to distribute bottled water to households in immediate need.

Ballina Shire Council's Water Section will continue to investigate the cause of this water outage and work on a solution today. The water main being inspected is over 2.5 kilometres in length. Another difficulty is access, as the main runs through thick vegetation and swamp areas. Council also deployed its drone to survey the area this afternoon.

Residents needing to access showers are still welcome to use the hot and cold showers at the Ballina Indoor Sports Centre located on Cherry Street, Ballina. The BISC is open from 8.30am to 10pm on weekdays. The Ballina Indoor Sports Centre has separate male and female showers. We've also allocated the referee showers and change rooms specifically for family use.

Council apologised for this significant inconvenience and can assure the local Skennars Head community they are doing everything possible to restore water supply.

We will continue to provide updates by the local media, the council's Facebook page and at ballina.nsw.gov.au once more information is available.

Here's some things to remember that will assist you during this outage:
• During any water disruption it's important to leave your taps off as the water may return at any time.
• When water returns it may be discoloured. This is due to sediment. Please run the tap until your water runs clear.
• Your water may appear milky. This is caused by small air bubbles. Don't be alarmed it is not harmful, and will settle in a short period.

If you have any enquiries in regard to this matter please contact council's Water and Wastewater Section on the council's after hours number  02 6626 6954 or 1300 864 444 during business hours.

 

UPDATE WEDNESDAY 8.45am: BALLINA Shire Council has now installed and tested a new temporary water main to supply water to Skennars Head.

This back up water supply still has lower than normal pressure and residents are urged to minimise use to bathing, cooking and drinking.

During peak periods, the council will continue to supply water through water tankers to improve water pressure and supply to properties in higher areas. 

Over the past 24 hours Council has supplied over 350,000 litres into the Skennars Head area via tankers to help with emergency supply, but the water has not reached all properties due to pressure and flow constraints.

Council crews have also been working to distribute bottled water to households in immediate need.

Ballina Shire Council's Water Section will continue to investigate the cause of this water outage and work on a solution first thing Wednesday morning.

A spokeswoman said the water main being inspected is over 2.5 kilometres in length.

"Another difficulty is access, as the main runs through thick vegetation and swamp areas," she said.

"Council also deployed its drone to survey the area this afternoon."

Residents needing to access showers are still welcome to use the hot and cold showers at the Ballina Indoor Sports Centre located on Cherry Street, Ballina.

The BISC is open from 8.30am to 10pm on weekdays. The Ballina Indoor Sports Centre has separate male and female showers. We've also allocated the referee showers and change rooms specifically for family use.

Ballina Shire Council is continuing to consult with Holy Family Catholic Primary School, Xavier Catholic College and St Anne's Long Day Care Centre. Parents and students should check their school notifications for more information.

Here's some things to remember that will assist you during this outage:
• During any water disruption it's important to leave your taps off as the water may return at any time.
• When water returns it may be discoloured. This is due to sediment. Please run the tap until your water runs clear.
• Your water may appear milky. This is caused by small air bubbles. Don't be alarmed it is not harmful, and will settle in a short period.

If you have any enquiries in regard to this matter please contact council's Water and Wastewater Section on Council's after hours number  02 6626 6954 or 1300 864 444 during business hours.
 

UPDATE TUESDAY 10.30am: THIS morning Ballina Shire Council has brought in two more emergency water tankers to deliver water to Skennars Head residents.

They now has two emergency water tankers supplying water to properties from the Southern and Northern end of Skennars Head.

Residents should be receiving water through their property's water outlets. However, the flow and pressure may be low.

Again Council is urging residents to use this water wisely and only for essential use, as it is a very limited supply.

Ballina Shire Council's Water Section was back on the ground from 5am this morning and are again investigating the cause of this unplanned water outage and working on a solution. At this stage, Council believes the cause of the water outage is due to a water main break.

Council staff have also been in consultation with local Skennars Head schools.

Holy Family Catholic Primary School and Xavier Catholic College have decided to close on Tuesday 25 February, students and parents should check their school notifications for more information.

Council apologises for this significant inconvenience and can assure the local Skennars Head community that we are doing everything possible to restore their water supply.

We will continue to provide updates via local media, Council's Facebook page and at ballina.nsw.gov.au once more information is available.

Here's some things to remember that will assist you during this outage:
• During any water disruption it's important to leave your taps off as the water may return at any time.
• When water returns it may be discoloured. This is due to sediment. Please run the tap until your water runs clear.
• Your water may appear milky. This is caused by small air bubbles. Don't be alarmed it is not harmful, and will settle in a short period.

If you have any enquiries in regard to this matter please contact council's Water and Wastewater Section on Council's after hours number 02 02 6626 6954 or 1300 863 444 during business hours.
 

ORIGINAL STORY: IF YOU were hoping to cook dinner, put on a load of washing or do the washing up tonight at Skennars Head, this may throw a spanner in the works.

Ballina Shire Council is asking Skennars Head residents to refrain from using tap water on Monday afternoon.

An unplanned water outage is impacting "a significant number of properties" at Skennars Head and Lennox Head according to council.

Council is yet to locate the source of the problem, and has a team on the case.

Tips during outage:

During any water disruption it's important to leave your taps off as the water may return at any time.

When water returns it may be discoloured. This is due to sediment. Please run the tap until your water runs clear.

Your water may appear milky. This is caused by small air bubbles. Don't be alarmed it is not harmful, and will settle in a short period.

If you have any inquiries in regard to this matter please contact Council's Water and Wastewater Section on 1300 864 444.

Council has apologised for the inconvenience and will continue to provide updates.



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