Sick of telemarketers or scammers? Telstra tips for phonies

IF YOU'RE ticked off by telemarketers or sick of scammers, Telstra may have the answers to help you identify shonky callers on the phone.

Between now and Christmas, six million of the telecommunication company's customers will receive information with their bills titled "Is it really Telstra calling?"

Telstra Country Wide North Coast area general manager Sue Passmore said Telstra was increasing its efforts to raise awareness about the unethical conduct of rogue telemarketers and telephone scammers.

"We know our customers receive phone calls from people impersonating Telstra staff, who try to switch them to another telephone company, or try to gain access to their personal information," she said.

"The conduct of these people makes it difficult for customers to tell the difference between a call made by an authentic Telstra representative and a call made by someone impersonating a Telstra representative.

"To help customers avoid purchasing an offer that is too good to be true or falling victim to a telephone scammer, the information flyer provides advice so customers will know if it really is Telstra calling them."

The flyer also clearly sets out to customers what authorised Telstra staff will say to them when they contact them on the telephone.

The information will also be available online at T.Com and via Telstra's social media channels. It will also be promoted in the print and online versions of Smarter Business magazine.

Customers can find out more information about report rogue telemarketers and telephone scammers by calling Telstra on 1800 260 270 or by visiting


Tips to avoid phone scams:

  • If you're not sure that the person on the other end of the phone is legitimate, hang up and call the organisation by using their official contact details.
  • Be wary of sharing personal, credit card or banking details over the phone.
  • Never give an unsolicited caller remote access to your computer.
  • Make sure your computer is protected with regularly updated anti-virus and anti-spyware software.
  • If your alarm bells are ringing or you think something's not quite right, just hang up.

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