Telstra introduces new website

A NEW Telstra Country Wide website will give Northern Rivers customers up-to-date information on network outages and restoration activities during major outages and natural disasters.

Telstra Country Wide’s area general manager for the North Coast, Sue Passmore, said the new website was developed as a result of the natural disasters around the country during the 2010/11 summer.

“Communication is vital during a disaster and we pride ourselves on our local team’s response during these times. This website will help us give people the information they need at a time that suits them,” she said.

“Our regional customers can access the information from the website at their convenience, without having to call Telstra or waiting for the next news bulletin. It will also allow family and friends, who may be concerned about people in disaster areas, to check updates on the network.

“During periods of normal operation, this website will enable people to check what is happening to landline, broadband, or mobile services in the region simply by entering the relevant postcode. It will provide the latest outage information.

“During a natural disaster, it will be expanded to include suburb or town name, with the status of landline, broadband and mobile services in each town. It will also include a map to highlight the affected areas.

“In addition, the website will assist people by providing them a link to report a fault and details on how to apply for disaster assistance packages where available.”

The new website can be found at telstra.com.au/networkoutages and can be accessed from iPhones and other mobile devices as well as from standard computers.



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