Suffering from post-purchase regret?

NSW Fair Trading Acting Commissioner John Tansey is urging traders and consumers to know their rights under the Australian Consumer Law to ensure any post purchase blues and buyer's regrets are lawfully resolved.

Mr Tansey said that January is typically a busy month for Fair Trading, with consumers seeking advice on lodging complaints due to post Christmas purchase problems.

"I urge consumers to seek advice from Fair Trading if in doubt about their lawful options in dealing with returns and refunds after the holiday season," he said.

"The agency can help clarify shoppers' rights and help retailers understand their obligations.

"Under the ACL, goods and services bought from a trader come with automatic Consumer Guarantees, including that products must match any description or samples, must be of acceptable quality, must be fit for the purpose it was sold for and must be free from defects.

"Honouring consumer guarantees is crucial to maintaining consumer confidence and many businesses have generous refund and exchange policies that exceed legal obligations and engender customer loyalty."

If consumers are dissatisfied with the response from a trader they can lodge a complaint with Fair Trading online at the Fair Trading website or at any ServiceNSW centre.

Mr Tansey said consumers may suffer post purchase bill shock, especially when credit card statements arrive or an interest or charge free special Christmas offer period expires.

Anyone having ongoing problems with post-Christmas bills should seek help via the Credit and Debt Hotline 1800 007 007."

Consumers or traders can contact Fair Trading on 13 32 20 to clarify their rights and obligations, or can seek further information from the Fair Trading website www.fairtrading.nsw.gov.au



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