Big internet hangup for Optus

FRUSTRATED: East Ballina’s David Carter is frustrated the Optus wireless internet has not been working regularly since before Christmas.
FRUSTRATED: East Ballina’s David Carter is frustrated the Optus wireless internet has not been working regularly since before Christmas. Graham Broadhead

DAVID Carter, of East Ballina, is frustrated that he hasn't been able to organise flights for an overseas holiday he wants to take in February.

His wireless Optus internet connection just won't work - and it hasn't worked for three days.

And he's not on his own.

Other people have contacted The Northern Star to report they can't get on to the internet in Ballina through Optus.

Mr Carter said his internet connection hasn't been reliable since early December, and was told there was a problem with a tower in Ballina.

"It's frustrating," he said.

"Everybody (in Optus), is saying they're doing this and they're doing that - but they're doing nothing."

He also said he does internet banking, emails relations overseas regularly - and he can't do any of that, either.

Optus has offered him three months' free connection to compensate.

But he said he's not sure about taking them up on the offer if the internet connection isn't going to work anyhow.

An Optus spokesperson said there had been a problem with a new piece of equipment on a tower, and staff had been trying to find alternative solutions.

"A network card issue at one of our Ballina mobile sites had caused intermittent service interruptions for some of our customers in the area," the spokesperson said.

"Our network engineers have reset and replaced the faulty card, and are continuing to monitor the performance of the mobile site to ensure that it remains stable."

The spokesperson for the telco was apologetic to customers. "We're very sorry for this," the spokesperson said.

"We know it's a pain when service interruptions occur, and we are working as hard as possible to resolve this issue."



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