Mucked about over unwanted mobile
WHEN Justin Sheargold and Jennifer Arause ordered a landline connection at their Rappville home last month, they got more than they bargained for.
Four weeks later the phone company, Dodo Australia, overdrew their bank account for a bundle of mobile products they never ordered, leaving Ms Arause, who seven months pregnant, stranded without any cash at a Queensland petrol station with her 14-month-old daughter.
“All we wanted was a landline, but the salesperson, who was very difficult to understand, kept offering us all these mobile products we could never use here because we don't get any reception,” Mr Sheargold said.
“The salesperson kept insisting we had coverage at Rappville, even though I suspect he was in another country, but we continued to refuse the products.
“Three and a half weeks later we received a mobile and a wireless broadband kit, which we cancelled immediately.”
However, a week later, Dodo proceeded to withdraw a series of payments for the products, which cleaned out Ms Arause's bank account while she was visiting her mother at Logan, Queensland.
With few options she tried to push on, but ran out of fuel on the roadside west of Burleigh Heads.
Eventually a passing motorist gave her enough fuel to return to her mother's home, where she was stranded for three days until the mess could be sorted out.
“When I rang the company they kept giving me the run-around. They said there was no record of the cancellation and there was nothing they could do for five to 10 days,” Mr Sheargold said.
The Northern Star rang the company's complaints department last Friday to inquire on behalf of Mr Sheargold and Ms Arause, but could not get anyone to comment on the Rappville couple's situation. We then made further calls to the company, but were told no one was available to talk.
Later that afternoon the company rang Mr Sheargold and Ms Arause offering them a full apology and a full refund - including any bank fees incurred.