Keeping regulars satisfied
AFTER 18 years in the same address Susanna and David Lau, owners of the Goon Wah Chinese Restaurant at Goonellabah, feel a special responsibility towards their regular customers.
So tomorrow they are having a grand opening to let people know they are up and running at their new site, just around the corner from the old premises in the Goonellabah Shopping Village in Rous Rd.
The couple has worked flat-out for the past two months setting up the restaurant so the changeover from the old premises to the new means they are closed for only one night.
And with more than 33 years in the restaurant trade the Laus have no intention of retiring.
"Our business is our life and if we suddenly stopped we would not know what to do with ourselves
"I feel that if we didn't carry on our loyal customers would miss us," said Ms Lau.
"The most important thing is to look after our customers and give them good service and fresh food at a good price.
"Our restaurant has the most competitive prices in all of Lismore."
The Laus also pride themselves on the speed of service at Goon Wah with a constant supply of freshly cooked dishes flowing into the Bain-Maries at the entrance to the restaurant.
"A customer can be in and out in a matter of minutes," said Ms Lau.
The Laus migrated to Australia from Hong Kong 36 years ago and arrived on North Coast in 1980.
Their first restaurant was at the Lismore Golf Club and they operated there for 15 years before moving to the Goonellabah location.
They have also noticed that Australian diner's tastes have changed over the years.
"Australians are getting more adventurous," said Mr Lau.
"Things like salt and pepper squid they would never touch years ago, but now they are more adventurous.
"People have travelled more and are more aware of Asian food."
However, the Lau's do not expect their children to carry on the restaurant business.
"Its rare that second generation Chinese children would follow their parents into this business," said Mr Lau.
"They prefer to go to university, get educated and move on."