Insurers refuse to cover costs
THERE'S no doubt that when it comes to payouts and premiums, insurance companies see the numbers differently to the rest of us.
Martin and Kylie Strom's house was one of the first hit in Pacific Pde when a giant waterspout cut a swathe of destruction through Lennox Head in June last year.
The house had to be demolished and the couple have since moved to Sydney for family reasons.
Mr Strom advised others to take time to read the fine print of their insurance policy.
"When we negotiated a settlement on our house I didn't realise we would have to pay for the removal of debris, so we lost about $30,000 of our payout," he said.
"Same with my boat - I had been insured with the same group for 22 years without ever making a claim, but I was hit with 10% of the cost of the repairs."
Figures released by GIO revealed Lennox Head was among the towns hit hardest by storms over the past year.
Lennox was third behind The Rock, just south of Wagga Wagga, with an average claim of $206,999, and Uranquinty with an average claim of $64,468.
"In Lennox Head, it was the tornado that struck at the start of the year that affected hundreds of homes, causing an average of $40,080 worth of damage," said GIO spokesman Duncan Bone.
"Local premiums go up because reinsurance costs go up and that is affected much more by events globally rather than a one-off freak of nature like the Lennox Head tornado."
Louise Owen from the Lennox Head Chamber of Commerce said the clean-up was well and truly complete, with many houses being re-roofed.
But some home owners had experienced difficulties with insurance companies, she said.
"Insurance premiums have gone up across the board and we were disgusted that some people have had difficulty getting their money," she said.
"You pay all this money and you should at least be able to claim back the money you have paid in premiums over the years."
Should insurers be more reasonable? Leave a comment below.