Complaints have skyrocketed against online ticket reseller Viagogo.
Complaints have skyrocketed against online ticket reseller Viagogo. Choice

'I won't tolerate this kind of shonky behaviour'

ONLINE ticket reseller Viagogo has topped NSW Fair Trading's Complaints Register for the second month in a row.

Better Regulation Minister Matt Kean said NSW Fair Trading had 59 complaints about Viagogo in August, the highest number received about any trader in a single month since the register began more than 12 months ago.

"We've had 36 new complaints about this Geneva-based outfit in September alone, and once again it's topped the Complaints Register,” he said.

Mr Kean issued a public warning about Viagogo in August, after numerous complaints relating to delayed delivery, event cancellations, heavily marked-up prices, hidden fees, and failure to provide refunds.

"I won't tolerate this kind of shonky behaviour, and as the register clearly shows, NSW consumers have had a gutful as well,” he said.

"I will always put consumers first in this state by warning them about dodgy traders, and bringing in new legislation that ensures they're getting a fair go in the marketplace.

"Just last week, NSW Parliament passed laws to stop event tickets being bought up in mass quantities by 'bots' and sold at hugely inflated prices on the secondary market.”

A total of 19 businesses featured in the latest Register, receiving 294 complaints between them. For more information, go to www.fairtrading.nsw.gov.au.



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