Pamela Duncan of Evans Heads needs a walking stick to get around, has a lung disorder and lives by herself without help from family and friends. Her roof was damaged in the November storms and her insurer, Victorian company RACV has offered her $200 to fix her asbestos sheet home.
Pamela Duncan of Evans Heads needs a walking stick to get around, has a lung disorder and lives by herself without help from family and friends. Her roof was damaged in the November storms and her insurer, Victorian company RACV has offered her $200 to fix her asbestos sheet home. Patrick Gorbunovs

Fear as insurers dally

AN EVANS Head woman living with tarpaulins flapping on her roof since it was damaged by the storm that smashed Woodburn last November, claims an insurance company offered $200 toward repairing the roof.

During Monday night's extreme winds, tarpaulins on Pamela Duncan's roof ripped, the SES was called to her house three times to refit or replace the tarpaulins and she feared for her life.

Ms Duncan said slow insurance processing had left her without sleep and with tarps covering part of her roof for 73 days since the supercell storm.

"The local SES crews have been wonderful with their responses," she said.

"Last Monday I got the SES to secure the tarps again because of the wind ripping them.

"Three times they tried to secure the roof on Monday, but on Monday night it was terrible.

"Monday night was the worst I have ever spent in the house.

"I couldn't sleep because I was so frightened and I nearly rang 000."

The house Ms Duncan lives in at Evans Head is owned by her twin sister Patricia, who lives in Melbourne.

Ms Duncan said her sister Patricia Wallace had been liaising with RACV insurance following the storm damage on November 17.

She said last week the RACV offered her sister $200 toward repairing what they said was a leaking seal in the roof.

Ms Duncan claimed, following a building inspection, the RACV were under the belief that the roof had previously been repaired.

As Ms Duncan has a lung condition, her concerns have also turned to the asbestos that is falling from her damaged ceiling.

RACV general manager insurance Paul Northey said a building insurance claim was lodged with RACV in November last year.

"RACV Insurance sent a builder to inspect the property and assess damage to the roof," he said.

"We were advised by the builder that the roof was in a poorly maintained condition and that the damage was unrelated to the storm.

"We have yet to receive any further claim from the member in respect of the recent storm activity."



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