Cookie has gone missing after he was supposed to board a Virgin flight bound for Cairns.
Cookie has gone missing after he was supposed to board a Virgin flight bound for Cairns.

Couple ‘heartbroken’ over Virgin mistake

A Queensland  couple are desperately seeking answers from Virgin Australia after the airline lost their pet cat Cookie in transit.

Jessica and Jack Thomas put their beloved "fur baby" on a flight from Brisbane to Cairns along with their dog Rambo, but only one of their pets arrived at the final destination.

Cookie has gone missing after he was supposed to board a Virgin flight in Brisbane bound for Cairns.
Cookie has gone missing after he was supposed to board a Virgin flight in Brisbane bound for Cairns.

In a desperate plea on Facebook, Jessica said only Cookie's cage and a blanket arrived at the airport, but their cat was nowhere to be seen.

"We are now being told that Cookie escaped from his cage (no word on how) on the tarmac while in Brisbane," Mrs Thomas wrote on Facebook.

"I am absolutely heartbroken and just want my fur baby home."

Cookie’s owners Jessica and Jack Thomas say they were greeted with an empty carrier and blanket at Cairns Airport.
Cookie’s owners Jessica and Jack Thomas say they were greeted with an empty carrier and blanket at Cairns Airport.

Mr and Mrs Thomas had booked Cookie and Rambo's transit ticket on-board Virgin flight VA785. They used animal transport company JetPets who in turn use Virgin Australia aircraft to transport their cargo.

"No one has given us any answers," Mrs Thomas said. "We have been told that Cookie left the warehouse in a crate. Virgin have told us they are doing everything they can.

Cookie was supposed to board a flight from Brisbane to Cairns.
Cookie was supposed to board a flight from Brisbane to Cairns.

News.com.au understands Cookie escaped from his crate prior to boarding the aircraft, possibly because the cage door of the enclosure wasn't secured properly and not all of the required additional cable ties were in place.

Cookie the cat with his pal Rambo.
Cookie the cat with his pal Rambo.

While the investigation into Cookie's disappearance is still ongoing, it is understood the airline has conducted three searches for Cookie including resourcing additional operational team members to search the area around the airport where Cookie was last seen.

"Virgin Australia is saddened by the disappearance of Cookie," a spokesperson said in a statement to news.com.au.

"This is a distressing situation for his owners and we are providing regular updates to them.

"We are truly sorry for this incident and we are doing all we can to locate him.

Cookie the cat went missing on-board a Virgin flight.
Cookie the cat went missing on-board a Virgin flight.

"We take pride in transporting our guests' pets and our teams follow stringent guidelines to ensure the highest of safety standards are upheld. We will continue to investigate how this incident occurred and review and update our processes accordingly."

Speaking to Nine, Mrs Thomas said they were very anxious about putting their pet on a plane, and now their apprehensions are warranted.

"We were very nervous and now we realise we had reason to be," Mrs Thomas said.

"I just want my cat back."

Jessica and Jack are hoping someone will find Cookie the cat.
Jessica and Jack are hoping someone will find Cookie the cat.
Cookie was supposed to arrive in Cairns but never made it.
Cookie was supposed to arrive in Cairns but never made it.


No decision on rates at council meeting

premium_icon No decision on rates at council meeting

Low number of councillors delayed vote on proposed increase

'We are frightened': Woman slams govt for lack of support

'We are frightened': Woman slams govt for lack of support

A Nimbin woman has interrupted a press conference with Labor leader