Cheque for credit union glitch

A SMALL number of Summerland Credit Union customers were caught short on Tuesday after a computer glitch debited cheque payments from their accounts twice.

A spokesman for the credit union said the error was made by a computer supplier involved in processing cheques.

He said the credit union was working with the supplier to ensure the error did not happen again.

One customer, who asked not to be named, said he checked his account early on Tuesday to find it overdrawn.

He said three cheques totalling a few hundred dollars were processed for a second time which drained his account.

A fourth cheque was dishonoured, incurring a $15 fee which, as of yesterday afternoon, had not been rectified.

But despite the inconvenience the man does not hold a grudge against the credit union with which he says he has banked for 40 years.

He doesn't blame the credit union but rather the computer system itself.

"I am very fond of the credit union, but it just shows that computers are not the fool-proof things everyone thinks they are," he said.

"I am hoping that they will very soon sort out the issue with the $15 fee, and I am quite sure they will, they are lovely people."

The credit union spokesman said the error had been identified immediately and customers were notified via the credit union website.

"No member has been financially disadvantaged by this error, though the credit union is disappointed this has occurred," he said



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