Jetstar at Ballina Airport
Jetstar at Ballina Airport The Northern Star

Cancelled Jetstar flight delays passengers seven hours

AN 80-year-old frequent Jetstar customer says she will think twice before flying the budget airline again after her flight from Ballina to Sydney was cancelled and she was delayed more than seven hours.

The woman, who was visiting friends at Wollongbar, said just before she was due to board the 11.45am flight on Tuesday, passengers were told the plane had troubles with the water onboard.

"They said they'd have to get an engineer to look at it and we'd have a two hour wait and we should fly out by 2:15pm," she said.

"About half an hour later they said the 11:45am Jetstar flight is cancelled and you will go by bus to Brisbane."

The woman, who uses a walking frame to get around, said she was loaded onto a bus with more than 100 disgruntled passengers, some of who had missed appointments in Sydney.

"We spent two hours on a bus to Brisbane and then I had to walk a good way to get into the airport," she said.

"Qantas staff in Brisbane offered me a wheelchair, they did everything they could, so I wheeled the wheel chair through the airport as I just needed some support.

"In Brisbane we were treated very well and the staff at Ballina airport did everything they could."

The woman and other passengers boarded the 5.55pm (Queensland time) Qantas flight to Sydney and arrived at 8.30pm (NSW time), seven hours and twenty minutes late.

"I'll certainly think twice before flying Jetstar again," the woman said.

A Jetstar spokeswoman said the airline apologised to passengers for the delay in getting them to Sydney on Tuesday.

"It's very rare for us to cancel a flight between Ballina and Sydney, but engineering requirements meant we were unable to operate this service," the spokeswoman said.

"Our team looked at all options to get passengers to Sydney as quickly as possible, including booking seats on other carriers through the Gold Coast.

"Unfortunately there were no seats available on this occasion, so our team worked quickly to make arrangements for customers to travel via Brisbane."

Ballina Byron Gateway Airport did not respond to requests for comment before deadline.

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