Skinful of tales on snags
By SAMANTHA TURNBULL
EVERYONE has a sausage story to tell and Keryn Clapham knows them all.
The New Italy woman, whose family discovered shards of plastic inside sausages they bought from Lismore's Coles supermarket, has received a letter from the company confirming the pieces had come from a spatula used to scrape bowls.
She said after her story ap peared in The Northern Star last month she could barely walk down the street without someone approaching her with their own snag tales to tell.
There was the one who found a metal cog inside a sausage; another discovered a piece of string; and, like Ms Clapham, numerous finds of sharp pieces of plastic embedded in the meat.
However, she said the other discoveries were not made in Coles sausages and she was happy with the supermarket's final response.
"I'm a bit embarrassed by the whole thing, but I'm glad they finally took me seriously," she said.
"Keely (her granddaughter) could have choked if she swallowed a piece of the plastic."
Coles recalled the batch of the sausages last month after the report in The Star, and has introduced a new protocol for handling customer complaints in their Lismore supermarket.
A spokesman from Coles head office said the Lismore manager failed to get back to Ms Cla- pham after she made a complaint to an employee of the supermarket because the message had not been passed on.
In the letter sent to Ms Clapham, a Coles spokesman also said new measures were being put in place to detect foreign objects inside meat products.
The sausages bought from the Lismore supermarket were made off-site.
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