Sonya Want, of South Golden Beach, tears up her hitchhiking sign after being told the NRMA will compensate her.
Sonya Want, of South Golden Beach, tears up her hitchhiking sign after being told the NRMA will compensate her.

Motorist wins a long battle with the NRMA



SONYA WANT believes that without the support of The Northern Star she would never have received any compensation from NRMA Insurance.

The Ocean Shores woman is now 'unbelievably happy' after hearing that the insurance giant, which had previously ignored her pleas for help, is now prepared to pay up.

Sonya's car, a 1967 XR Falcon, was written-off when it fell off the back of an NRMA tow truck last October.

NRMA Road Service had come to her assistance when her car failed to start.

It put the car on the back of the tow truck, but the vehicle fell off when straps holding it down failed.

Since then the single mother has made repeated attempts through NRMA Insurance for compensation.

Not only was her car destroyed. Sonya lost her job because she was unable to travel to work. She also had to restrict her studies at Southern Cross University because she had no car.

Following The Northern Star's story about her plight, she was contacted by NRMA Insurance to see if she wanted to make a complaint.

"The man was polite but spoke too quickly and used language that was much too complex for me to understand," Sonya said.

"He was trying to outline the grievance procedure and didn't seem at all interested that I had already gone through many of the steps he was suggesting.

"I became upset again and told him I didn't understand what he was saying and that I would have to refer the matter to my lawyer.

"My lawyer filled out the paperwork and within a few days they came back with an offer of $4900, which I am satisfied with.

"I will now be able to pay my legal bill and still have enough left to buy a second-hand car.

"I am thrilled about the prospect of being able to go back to full-time study and not having to rely on lifts from friends and neighbours.

"All I want to do now is put it all behind me and get on with my life.

"Last week I was at the point of total collapse and wasn't coping at all.

"But as soon as I heard they were going to pay I felt a flood of relief and went off to have a big cry.

"I want to sincerely thank The Northern Star for their support. Nothing would have happened without your intervention."



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