Insurance claim bill may top $10 million


THE FLOOD insurance bill for the Northern Rivers and Gold Coast is expected to top $10 million.

This is the prediction of the Insurance Disaster Response Organisation (IDRO), which is urging all people affected by the rain to contact their insurer or broker as soon as possible.

NRMA Insurance has set up a mobile information and support van in Lismore so flood-affected clients can get immediate personal assistance with lodging claims.

You will find the help van in the Beaurepaires car park on the corner of Brewster and Uralba streets.

David Brown, NRMA Insurance head of claims and assessing, said claims were being handled on a case-by-case basis.

"Storm and flash flood claims are covered, and many customers have been paid already," he said.

"We would encourage those customers who have yet to lodge a claim to do so as soon as possible. Our help van is in Lismore and our aim is to get customers back into their cars and homes as quickly and as safely as possible.

"We are in the business of paying claims and NRMA Insurance is considering each individual claim on its merits. The declaration of a natural disaster zone does not have an impact on insurance cover."

IDRO national co-ordinator, Chris Henry, said people should contact their insurers before authorising any repairs.

"It's always the case that they should get a clearance from their insurance company as to what they can do in the way of organising repairs and replacement of destroyed or damaged household items," he said.

Mike Sopinski, AAMI insurance corporate affairs manager, said his company was paying claims for water damage and damage to cars, but had not received any claims for inundation by flood, which might not be covered.

Has your insurance claim been rejected? Phone the Star Feedback line on 6624 3266 or email

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