$1.1m secured in Engery and Water compensation

BUNDABERG energy and water consumers secured almost $7000 in compensation after taking their complaints to the Energy and Water Ombudsman Queensland (EWOQ).

According to the EWOQ 2014-15 annual report the amount was part of a record amount $1.1 million in outcomes for customers.

The Ombudsman said this year had been a remarkable one, with the record value of monetary outcomes being achieved from a smaller complaints base.

In Bundaberg, the top four monetary outcomes negotiated by EWOQ were cheque ($5695.05); payment plans ($786.21); billing adjustments ($405.43); and goodwill gestures ($100).

Across the state, EWOQ closed 11,049 cases in the 2014-15 financial year, 9539 related to electricity, 803 related to gas and 569 related to water, with the remaining cases being general enquiries.

Electricity complaints decreased by 24%, however water complaints increased by 7% and gas complaints decreased by 5%.



Man at Splendour to face drug, assault charges

Man at Splendour to face drug, assault charges

The 18-year-old allegedly dealt drugs before assaulting police

Northern Rivers fire crews called to 44 incidents

Northern Rivers fire crews called to 44 incidents

Landowners urged to keep burnoffs under control

Newest and longest crossing on highway upgrade almost ready

Newest and longest crossing on highway upgrade almost ready

New crossing to improve safety and efficiency on the Pacific Highway

Local Partners