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Splendour in the Grass mayhem with possible website hack

There was mayhem this morning as Splendour tickets went on sale with reports that the site was hacked.
There was mayhem this morning as Splendour tickets went on sale with reports that the site was hacked. Blainey Woodham

UPDATE 11.40am: THE organisers of Splendour In The Grass have announced that the tickets for the 2014 event have sold out, despite the technical issues experienced by those attempting to get tickets.

Moshtix have released another statement on the issue, stating: 

"In response to speculation regarding unauthorised / illegal access of personal information during this morning's Splendour In The Grass on sale, we can confirm that no credit card information has been compromised during the technical issues experienced this morning. Anyone that is concerned they have been charged the incorrect amounts should contact moshtix at ticketsupport.moshtix.com.au"

Splendour officials also added that they would be announcing the Official Splendour Sideshows on Monday morning.

 

UPDATE 11.20am: SPLENDOUR in the Grass patrons have been dealt a hard blow this morning, with some being slogged with credit card fees of thousands of dollars, while others missed out completely due to "technical issues."

Tickets for this year's festival went on sale at 9am and very soon after patrons began posting on Twitter and Facebook that large sums of money had been withdrawn from their accounts without any confirmation of a ticket sale.

It seems many of those slogged with the high credit card fees - one woman who posted on the festival's Facebook page reported a charge of $4000 coming out of her account - had selected to get "50% tickets" - which the festival authorities say did not exist.

Those who did not select the special, aka faulty and non-existent, tickets were stuck waiting in the 'green room' for long periods of time, before being told that tickets were exhausted.

Splendour in the Grass, once catching on to the fault, posted this on their Facebook page: "Under no circumstances purchase any "50% off" tickets - THEY WILL NOT BE VALID."

While it's not certain at this point what went wrong and whether or not it was the work of a hacker, many festival hopefuls are now in a stage of meltdown across the country.

 

UPDATE 11.05am: MOSHTIX have released a statement which was shared by the Splendour in the Grass Facebook page:

"During today's Splendour in The Grass on-sale, due to technical issues some customers were erroneously offered reduced priced tickets and charged incorrect credit card fees.

All of these affected orders will be cancelled today, and customers contacted to allow them to purchase at the correct prices. This was an isolated technical issue that did not affect other ticket buyers and tickets are continuing to sell fast for the festival.

Anyone that is concerned they have been charged the incorrect amounts should contact moshtix at ticketsupport.moshtix.com.au"

Splendour in the Grass patrons post their outrage at this morning's mayhem on the festival's Facebook page.
Splendour in the Grass patrons post their outrage at this morning's mayhem on the festival's Facebook page.

 

ORIGINAL: THERE are fears that Splendour in the Grass patrons may have had their Moshtix account details compromised with reports that the Splendour site was compromised. 

Reports and images - many on the festival's official Facebook page, have shown the ticketing site may have been subject to hackers this morning.

Tickets for this year's festival went on sale at 9am and very soon after patrons began posting on Twitter and Facebook that large sums of money had been withdrawn from their accounts without any confirmation of a ticket sale.

The Moshtix site has since been taken down and no official statements have been released yet.

Topics:  splendour in the grass



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