News

Samsung recall washing machines following fires

FOLLOWING two fires in a month, NSW Fair Trading are alerting consumers to Samsung's voluntary recall of six top loader washing machine models.

The models are: 

  • SW75V9WIP/XSA
  • SW65V9WIP/XSA
  • SW70SPWIP/XSA
  • SW80SPWIP/XSA
  • WA85GWGIP/XSA
  • WA85GWWIP/XSA

Check your machine's model number to see if it is affected. The details can be found on the back of the machine.

NSW Fair Trading says Samsung has said it sold 150,000 washing machines in Australia through various retailers between 2010 and 2013, including 62,285 in NSW. Another 36,000 machines were sold  in New Zealand. 

The machines were responsible for 15 fires around Australia, six off which were in NSW.

Fair trading said the fires were caused by internal water condensing onto an internal connector (motor connection) causing tracking.

Fair Trading Commissioner Rod Stowe urged anyone with a Samsung top loading washing machine to check the model details.

"Visit www.samsung.com.au, phone 1800 239 655 24 hours, seven days a week or 1800 680 174 between 8am - 8pm, seven days a week, or email wm.samsung@samsung.com to find out if your machine is affected," he said.

"Samsung will arrange for an authorised service technician to provide a free in-home service for all affected models.

"If your model is an affected model, until the service is performed, Samsung recommends that as a precautionary measure, you only use your washing machine if you are present or nearby to monitor it.

"If you notice any smoke or smell coming out of the washing machine, turn off the machine at the power point."
Model name details can be found on the back of the washing machine.

If so, Samsung's qualified technicians can do a free house call to inspect and, if required, enclose the machine's electrical connections within a plastic membrane to prevent the fire risk. 

Topics:  fire, nsw fair trading, recall, samsung, washing machine




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